What personal agents do with brands like yours.

Personal agents book, buy, change and reorder across every kind of consumer brand. Pick a category to watch what they ask for, the rules brands set, and how each visit becomes a relationship.

Hotels and travel

Live example

What personal agents ask for

Harkbook a king room in Denver for the 14thAnswered

Museadd late checkout to my stayAnswered

Dotsmove my stay back a nightApproved in app

Rules brands set: Bookings up to $500 go through. Date changes with a fee wait for the guest.
When the customer decides in your app: Two room types with photos open in your app.

In your brand’s personality

“Welcome back. Breakfast is on us, and there’s no rush on Sunday.”

How the visit becomes a relationship

Member rate, points on every stay, and status perks the agent can name.

Airlines

Live example

What personal agents ask for

Soarswitch me to the 4pm flightAnswered

Museuse my miles for an upgradeAnswered

Harkadd a bag to Friday’s flightApproved in app

Rules brands set: Seat swaps on the same fare go through. Fees and fare changes wait for the traveler.
When the customer decides in your app: A $75 change fee or 7,500 miles, decided in your app with Face ID.

In your brand’s personality

“Aisle seat, 4:05 departure. Tap to approve and we’ll handle the rest.”

How the visit becomes a relationship

Miles earned, status upgrades and seat preferences on every agent booking.

Retail and apparel

Live example

What personal agents ask for

Dotsreorder my running socks, same sizeAnswered

Musefind trail runners in size 9 under $150Answered

Instinctreturn the jacket I bought last weekApproved in app

Rules brands set: Reorders under $150 go through. New sizes and returns wait for the shopper.
When the customer decides in your app: Two colorways with photos, picked in your app.

In your brand’s personality

“Same socks, same size. Your feet will thank you on Saturday.”

How the visit becomes a relationship

Member pricing, points and free shipping, with sizes the agent never has to guess.

Grocery and delivery

Live example

What personal agents ask for

Museadd oat milk to Saturday’s deliveryAnswered

Dotsswap the salmon, it’s sold outAnswered

Harkmove my delivery to Sunday morningApproved in app

Rules brands set: Swaps within $2 go through. Bigger swaps and delivery fees wait for the customer.
When the customer decides in your app: Two swaps for a sold-out item, with photos and prices.

In your brand’s personality

“Oat milk is on Saturday’s truck. Same brand you always get.”

How the visit becomes a relationship

Member prices, saved substitutions and the usual basket, every week.

Restaurants

Live example

What personal agents ask for

Museget my usual for 12:30Answered

Instinctorder lunch for 12 on FridayAnswered

Dotsadd a drink to my orderApproved in app

Rules brands set: Usual orders under $30 go through. Group orders wait for the guest.
When the customer decides in your app: A $186 group order confirmed in your app.

In your brand’s personality

“Your usual is on the grill. See you at 12:38.”

How the visit becomes a relationship

Points toward the next reward and the guest’s usual, remembered.

Fitness and wellness

Live example

What personal agents ask for

Instinctmove my Thursday class to SaturdayAnswered

Musebook a massage after my classAnswered

Tabfreeze my membership for JuneApproved in app

Rules brands set: Class moves go through. Late cancels with a fee and membership changes wait for the member.
When the customer decides in your app: A $15 late-cancel fee or a free move, decided in your app.

In your brand’s personality

“Saturday at 9 with Maya. That’s class 49, one more to 50.”

How the visit becomes a relationship

Class streaks, the usual instructor and bike, and member perks.

Car rental and mobility

Live example

What personal agents ask for

Tabkeep the car two more daysAnswered

Harkadd a child seat to Friday’s pickupAnswered

Soarchange my pickup to the airportApproved in app

Rules brands set: Extensions at the same rate go through. Location changes with a fee wait for the renter.
When the customer decides in your app: A one-way fee approved in your app.

In your brand’s personality

“Keep the car till Thursday. Same Gold rate, no change fee.”

How the visit becomes a relationship

Status rates, waived fees for members and saved car preferences.

Live events and tickets

Live example

What personal agents ask for

Tabget two seats for Friday’s showAnswered

Museupgrade us to the floor if it’s under $80 moreAnswered

Dotssell my tickets for SaturdayApproved in app

Rules brands set: Purchases within the member presale limit go through. Resale and upgrades wait for the fan.
When the customer decides in your app: Two seat options with a view from each, picked in your app.

In your brand’s personality

“Two seats in row F. See you at the show.”

How the visit becomes a relationship

Presale access, fees waived for members and seats near their usual.

Start with the task your customers send personal agents to do most.

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The founders have spent more than 25 years building products that use AI and advanced machine learning to personalize engagement for hundreds of millions of customers worldwide.