Rule
Let agents add breakfast for Gold members without asking.
412 of 430 Gold members said yes when asked.
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Run the personal agent channel from one screen.
Studio shows every personal agent visit to your brand, the rules and personality your brand agent follows, and what the channel adds.
Agent visits9,8424.1% of bookings
Completed87%of agent visits
Rewards members71%of agent bookings
Agents back72%within 30 days
MuseTwo nights in Denver, member rateCompleted
DotsAdded breakfast to a stayCompleted
UnknownTried to save a new cardStopped
HarkChanged dates, $40 feeApproved in app
SoarUpgrade with pointsCompleted
TabLate checkout for a Gold memberCompleted
Visits by personal agent
Bookings up to $500New stays and add-onsAgent decidesAsk customer
Changes with a feeDate changes and cancellationsAgent decidesAsk customer
Room swapsSame rate or up to $20 moreAgent decidesAsk customer
New payment methodsAdding or saving a cardAsk customerNever
Agents without a signed-in memberUnknown agentsGuest answersBlock
Recent stops
11:04 An agent tried to save a new card. Rule: new payment methods.
10:12 A $620 booking went to the customer. Rule: bookings up to $500.
09:48 A date change with a $40 fee went to the customer. Rule: changes with a fee.
Greeting for members
Good to see you again, {first name}.
Personality
A small hotel that knows its regulars. Warm, a little witty, never stiff.
Moments to celebrate
Never say
Offers agents may see
What the customer sees inside Muse
Your brandIn Muse
Dana, welcome back. Your usual corner room is waiting.
Late checkout at 2pmFree for Gold membersAdd
4,200 points on this stay
Agent visits completed
Week 171%
Week 687%
Agent bookings that earned points
Week 138%
Week 671%
Customers back within 30 days
Week 161%
Week 672%
Since your brand agent went live. Figures are demo data.
Ambipath proposes changes, and you approve each one.
Ambipath watches where agent visits stall and where customers say yes every time. It turns what it sees into rule and voice changes, each with the evidence behind it.
Voice
Mention late checkout when a stay ends on a Sunday.
Sunday checkouts asked for it 3 times as often.
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Rule
Send room changes over $20 to the customer’s app.
28 customers disputed an agent’s upgrade last month.
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Start with the task your customers send personal agents to do most.
The founders have spent more than 25 years building products that use AI and advanced machine learning to personalize engagement for hundreds of millions of customers worldwide.