Verify the agent and the customer
Your brand agent confirms which personal agent is calling, which customer sent it, and what the customer allowed it to do.
- Choose which agents you accept
- Agents that cannot say whom they act for get guest answers
Your brand gets its own agent to meet every personal agent.
Ambipath runs a brand agent for you. It verifies each personal agent and the customer behind it, applies your rules, answers with exclusive, personalized offers in your brand’s personality, and brings the customer to your app when the decision is theirs.
What your brand agent does on every visit
Each part is a setting you control in Studio, and every action is logged with the rule behind it.
Hold every agent to your rules
Spending limits, changes with a fee, swaps and payment rules decide what an agent may do alone and what waits for the customer.
- Ambipath stops only the actions that break a rule
- Every stop is recorded for your support team
Answer with exclusive, personalized offers
The agent gets this customer’s member price, points, status perks, exclusive offers and saved preferences.
- Agents see the same prices your own site shows that customer
- Facts and real offers only, which is what agents weigh
Carry your brand’s personality
Your brand agent gives the personal agent your personality: how you greet a regular, what you celebrate, what you never say. Your card shows inside the agent where it can.
- A playful trail brand and a formal department store sound nothing alike
- Set greetings, tone, moments to celebrate and words to avoid
Bring the customer to your app
When a decision belongs to the customer, Ambipath sends a notification that opens your own screen. The agent finishes once they decide.
- Changes with a fee, choices that need pictures, orders over a limit
- Payment and ID checks that need their phone
Studio ties it together
See every agent visit, set the rules and the personality, and read what the channel adds.
Personal agents reach your brand in three ways, and Ambipath meets them in each.
On your website
Most personal agents browse your site like any shopper and never say what they are. A script tag lets your brand agent meet them and answer on your pages.
Through your brand agent
Agents that call tools talk to your brand agent directly. If you already run an agent or a tool server, Ambipath sits in front of it.
In your app
Decisions that belong to the customer open in your own app, from a notification, with your screens and your checkout.
Ambipath connects to the systems you already run.
A pilot starts with your website, your ordering or booking platform and your loyalty program. Your app joins when you want hand-offs.
WebsiteOne script tagPilot
Ordering, commerce or booking platformPrices, stock, orders and bookingsPilot
Loyalty programPoints, status and member offersPilot
Your appOne release adds hand-off screensWhen you want hand-offs
Customer data platform or CRMPreferences and history, field by fieldOptional
Existing service agent or tool serverAmbipath sits in front of itOptional
Your customer data stays yours.
- Field by field
- You choose what agents may see for each field: share, summary or never.
- One customer, one task
- Agents get answers for the customer and the task in front of them, at the moment they ask.
- No card numbers
- Payments run through your own platform and the tokens it already stores.
- Deletion and audit
- Delete any customer’s data from Ambipath at any time. SOC 2 Type II audit targeted for early 2027.
Start with the task your customers send personal agents to do most.
The founders have spent more than 25 years building products that use AI and advanced machine learning to personalize engagement for hundreds of millions of customers worldwide.